Reserve Bank – Integrated Ombudsman Scheme, 2026

Bare Act · 2026

A Scheme for resolving customer grievances in relation to services provided by entities regulated by Reserve Bank of India in an expeditious and cost-effective manner under Section 35A of the Banking Regulation Act, 1949 (10 of 1949), Section 45L of the Reserve Bank of India Act, 1934 (2 of 1934), Section 18 of the Payment and Settlement Systems Act, 2007 (51 of 2007) and Section 11 of the Credit Information Companies (Regulation) Act, 2005 (30 of 2005).

Contents
21 sections · 6 chapters

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Contents

CHAPTER I — PRELIMINARY

CHAPTER II — OFFICES UNDER THE RESERVE BANK – INTEGRATED OMBUDSMAN SCHEME, 2026

CHAPTER III — POWERS AND FUNCTIONS OF THE RBI OMBUDSMAN/ RBI DEPUTY OMBUDSMAN

CHAPTER IV — PROCEDURE FOR REDRESSAL OF GRIEVANCE UNDER THE SCHEME

CHAPTER V — MISCELLANEOUS

Annex