Reserve Bank – Integrated Ombudsman Scheme, 2026
Bare Act · 2026
A Scheme for resolving customer grievances in relation to services provided by entities regulated by Reserve Bank of India in an expeditious and cost-effective manner under Section 35A of the Banking Regulation Act, 1949 (10 of 1949), Section 45L of the Reserve Bank of India Act, 1934 (2 of 1934), Section 18 of the Payment and Settlement Systems Act, 2007 (51 of 2007) and Section 11 of the Credit Information Companies (Regulation) Act, 2005 (30 of 2005).
- Contents
- 21 sections · 6 chapters
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Contents
CHAPTER I — PRELIMINARY
- Section 1 – Short Title, Commencement, Extent and Application
- Section 2 – Suspension of the Scheme
- Section 3 – Definitions
CHAPTER II — OFFICES UNDER THE RESERVE BANK – INTEGRATED OMBUDSMAN SCHEME, 2026
- Section 4 – Appointment and Tenure of RBI Ombudsman and RBI Deputy Ombudsman
- Section 5 – Location of the Office of the RBI Ombudsman
- Section 6 – Centralised Receipt and Processing Centre (preview)
- Section 7 – Staffing of the Offices of the RBI Ombudsman and Centralised Receipt and Processing Centre (preview)
CHAPTER III — POWERS AND FUNCTIONS OF THE RBI OMBUDSMAN/ RBI DEPUTY OMBUDSMAN
- Section 8 – Powers and Functions (preview)
CHAPTER IV — PROCEDURE FOR REDRESSAL OF GRIEVANCE UNDER THE SCHEME
- Section 9 – Grounds of Complaint (preview)
- Section 10 – Grounds for maintainability of a Complaint (preview)
- Section 11 – Procedure for Filing a Complaint (preview)
- Section 12 – Initial Scrutiny, Maintainability and Registration of Complaints (preview)
- Section 13 – Power to Call for Information (preview)
- Section 14 – Resolution of Complaints (preview)
- Section 15 – Award by the RBI Ombudsman (preview)
- Section 16 – Rejection of a Complaint (preview)
- Section 17 – Appeal before the Appellate Authority (preview)
- Section 18 – Regulated Entity to Display Salient Features of the Scheme for Knowledge of the Public (preview)
CHAPTER V — MISCELLANEOUS
- Section 19 – Removal of Difficulties in the Scheme (preview)
- Section 20 – Repeal of the Existing Schemes and Application to Pending Proceedings (preview)
Annex
- Section Annex – Complaint Form (preview)