Consumer Protection Act, 2019

Bare Act · 2019

An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidentalthereto.

In the syllabus of: AIBE · UGC NET Law · UPSC Law Optional

Act number: 35 of 2019
Enacted: 9 August 2019
Contents: 107 sections · 8 chapters

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Contents

Chapter I — Preliminary

Chapter II

Chapter III — Central Consumer Protection Authority

Chapter IV — Consumer Disputes Redressal Commission

Section 28 – Establishment of District Consumer Disputes Redressal Commission (preview)
Section 29 – Qualifications, etc., of President and members of District Commission (preview)
Section 30 – Salaries, allowances and other terms and conditions of service of President and members of District Commission. (preview)
Section 31 – Transitional provision (preview)
Section 32 – Vacancy in office of member of District Commission (preview)
Section 33 – Officers and other employees of District Commission (preview)
Section 34 – Jurisdiction of District Commission (preview)
Section 35 – Manner in which complaint shall be made (preview)
Section 36 – Proceedings before District Commission (preview)
Section 37 – Reference to mediation (preview)
Section 38 – Procedure on admission of complaint (preview)
Section 39 – Findings of District Commission (preview)
Section 40 – Review by District Commission in certain cases (preview)
Section 41 – Appeal against order of District Commission (preview)
Section 42 – Establishment of State Consumer Disputes Redressal Commission (preview)
Section 43 – Qualifications, etc., of President and members of State Commission (preview)
Section 44 – Salaries, allowances and other terms and conditions of service of President and members of State Commission. (preview)
Section 45 – Transitional provision (preview)
Section 46 – Officers and employees of State Commission (preview)
Section 47 – Jurisdiction of State Commission (preview)
Section 48 – Transfer of cases (preview)
Section 49 – Procedure applicable to State Commission (preview)
Section 50 – Review by State Commission in certain cases (preview)
Section 51 – Appeal to National Commission (preview)
Section 52 – Hearing of appeal (preview)
Section 53 – Establishment of National Consumer Disputes Redressal Commission (preview)
Section 54 – Composition of National Commission (preview)
Section 55 – Qualifications, etc., of President and members of National Commission (preview)
Section 56 – Transitional provision (preview)
Section 57 – Other officers and employees of National Commission (preview)
Section 58 – Jurisdiction of National Commission (preview)
Section 59 – Procedure applicable to National Commission (preview)
Section 60 – Review by National Commission in certain cases (preview)
Section 61 – Power to set aside ex parte orders (preview)
Section 62 – Transfer of cases (preview)
Section 63 – Vacancy in office of President of National Commission (preview)
Section 64 – Vacancies or defects in appointment not to invalidate orders (preview)
Section 65 – Service of notice, etc (preview)
Section 66 – Experts to assist National Commission or State Commission (preview)
Section 67 – Appeal against order of National Commission (preview)
Section 68 – Finality of orders (preview)
Section 69 – Limitation period (preview)
Section 70 – Administrative control (preview)
Section 71 – Enforcement of orders of District Commission, State Commission and National Commission (preview)
Section 72 – Penalty for non-compliance of order (preview)
Section 73 – Appeal against order passed under section 72 (preview)

Chapter V — Mediation

Section 74 – Establishment of consumer mediation cell (preview)
Section 75 – Empanelment of mediators (preview)
Section 76 – Nomination of mediators from panel (preview)
Section 77 – Duty of mediator to disclose certain facts (preview)
Section 78 – Replacement of mediator in certain cases (preview)
Section 79 – Procedure for mediation (preview)
Section 80 – Settlement through mediation (preview)
Section 81 – Recording settlement and passing of order (preview)

Chapter VI — Product Liabillity

Section 82 – Application of Chapter (preview)
Section 83 – Product liability action (preview)
Section 84 – Liability of product manufacturer (preview)
Section 85 – Liability of product service provider (preview)
Section 86 – Liability of product sellers (preview)
Section 87 – Exceptions to product liability action (preview)

Chapter VII — Offences And Penalties

Chapter VIII — Miscellaneous